The website ucdsu.stationerysuperstore.ie (the “Website”) is owned and operated by Stationery Superstore, the registered business name of Office Store Limited with a registered address of C/O Premier Stationery, Stereame Centre, Limerick Rd, Nenagh, Co. Tipperary (“Stationery Superstore” “we” or “us”). Stationery Superstore operates the Website together with UCD Students' Union (the “Partner”).
These terms and conditions (the “Terms”) set out the legal terms and conditions on which Stationery Superstore sells products (“Products”) to you via the Website. Please read these Terms carefully and ensure you fully understand the Terms prior to submitting an order to purchase Products through the Website (an “Order”). By submitting an Order for Products through the Website you thereby agree to these Terms.
These Terms apply to any contract between Stationery Superstore and you, the customer, to the exclusion of any other terms you may seek to incorporate or which are implied by trade, custom, practice or course of dealing.
Each Order constitutes an offer by you as a customer to purchase the relevant Products via the Website in accordance with these Terms. If you do not agree to these Terms, you must not use the Website.
Please note that Stationery Superstore reserves the right to amend these Terms from time to time.
We endeavour to ensure that every Product on the Website is shown accurately; however; occasionally, there may be small variations in colour, typefaces, and layout. The images shown are illustrative only and sizes, weights, capacities, dimensions and measurements are approximate only. In addition, the packaging of the Products may vary.
The prices displayed on the Website are subject to change, and we reserve the right to change these at any time.
In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the actual price of the Product. If the price shown is lower than the actual price, you will have an option to proceed at the actual higher price or to cancel your order and be refunded for the amount paid. If the price shown is higher than the actual price, we will refund the difference to you. Stationery Superstore and/or the Partner are under no obligation to provide the relevant Product to you at the incorrect price, even after an order confirmation email has been sent if the pricing error is obvious and unmistakable and could reasonably be recognised by you as a pricing error.
Prices shown on the Website are in Euro and are inclusive of Value Added Tax (VAT) at the prevailing rate. The price of the product does not include the delivery charge. You are advised of delivery charges at checkout, for more information on delivery, please see the delivery information page on the Website.
Stationery Superstore or their Partners do not cover, and will not be responsible for, the payment of any additional customs or import charges, duties or taxes incurred when the parcel reaches the destination country. Please enquire with your government's import office if you are concerned that your order may incur import taxes when it ships from Ireland. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible for any breach of such laws by you caused by your ordering and receiving any products. You shall be responsible for ensuring the ordering, receipt and use of such products comply with all applicable laws.
The Products sold by us via the Website are shipped directly from our facilities in Ireland.
The price for delivery of each Order is shown separately to the cost of the Products comprising each Order at the checkout stage before you place your Order on the Website.
Delivery charges and times can be reviewed on our order and delivery information page.
An estimated delivery time will be given when you place an Order. Occasionally the delivery of an Order to you may be affected by an event outside our control. Please see the below section of these Terms entitled “Events Outside Our Control” as well as the Stationery Superstore order and delivery information page for further information. Dates and times given for delivery are estimates only, and we or the Partner shall not be liable for any delay in delivery of an Order.
Stationery Superstore Partner stores are not liable for any failure to deliver an Order due to an Event Outside Our Control (as set out under the paragraph entitled “Events Outside Our Control”) or due to the Customer’s failure to provide Stationery Superstore with adequate delivery instructions or any other instructions that are relevant to the delivery of the Order. The customer is responsible for checking and ensuring the order is correct before placing the order.
Stationery Superstore and the Partner are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors; poor image quality derived from low-resolution images, order quantity, or other ordering errors, including delivery address. To prevent these errors from happening, please review your order carefully before proceeding to payment.
In cases of disruption to your delivery due to COVID-19, Stationery Superstore or the Partner will contact you regarding any issue that may arise as a result. We are more than happy to work with you on this matter to ensure delivery as quickly as possible.
We aim to keep all Product images and descriptions on our Website as accurate as possible, however; due to updates on packaging and design, some items may vary slightly on delivery to those images and descriptions shown in respect of such Products on the Website. If you are not happy with what you have received, please contact us at firstname.lastname@example.org.
You can request a refund or exchange in the case of faults or damage to an Order within 7 days of the date of receipt of the Product(s).
Please email email@example.com with your Order number together with a description and clear photograph of the damaged Product(s) and we will investigate this error for you. As stated above, we do not take responsibility for customer generated mistakes. Please see our returns policy page for further information.
If you choose to receive a refund, we will refund you the total amount you paid for the Product(s) plus any delivery charges you may have paid, within 28 days of the day on which you provide us with evidence that the product(s) are faulty.
Customers have no right of set-off or counter-claim in respect of any damaged Product(s).
We only accept payment through VISA, Mastercard and American Express debit and credit cards and PayPal.
The total charges for the Products and delivery are listed on the Website checkout page and on the order confirmation email that is sent to you in respect of each Order.
Payment will be deducted from your account when we receive your Order and send you the Order confirmation email. Payments made will show on your statement as Stationery Superstore.
When submitting an Order, you warrant that all the details you have provided are valid and accurate at the time and that when the relevant Order is accepted by us, payment will be made in full.
If an Order cannot be accepted for the reasons outlined above, then no charges will be made to your card.
Your Order confirmation email contains all the necessary information and our VAT number for businesses.
All material on the Website is either owned by or licensed to Stationery Superstore and the Partner and cannot be redistributed or reproduced without prior permission. This material includes, but is not limited to, designs, photography, text, layout, look and graphics. All worldwide rights are reserved.
You may not copy, distribute, create any derivative work or commercially exploit the content from Stationery Superstore or the Partner, or any of the material found on the Website without our prior written permission.
Unauthorised use of this Website and the materials within it may give rise to a claim for damages and/or be a criminal offence.
If or when our Website contains links to other external non-Partner websites over which we have no control, please note that we do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by visiting or using those websites; you do so at your own risk.
To the extent permitted by law neither Stationery Superstore nor any Stationery Superstore agents, directors, employees or partners, shall have any liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by Irish law or under the Sale of Goods Act, 1893 (as amended by the Sale of Goods and Supply of Services Act, 1980) and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees Regulations 2003 (SI 11/2003).
The Products the subject of an Order will be at your risk from the time of delivery to the address you have included in the relevant Order.
Ownership and title of the Products the subject of an Order shall only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
We reserve the right to terminate these Terms with immediate effect if you are in breach of any of these Terms or fail to make payment when due.
Neither Stationery Superstore nor the Partner, as well as any delivery and production service we use, will be liable or responsible for any failure to deliver or delay in production or delivery of, any Orders that are caused by an Event Outside Our Control, as defined below.
An "Event Outside Our Control" means any act or event beyond our reasonable control, including but without limitation to, adverse weather conditions (such as snow, flood, storms), strikes or industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, earthquake, subsidence, epidemic or other natural disaster, road traffic accidents and road closures.
These Terms are governed by Irish law and the courts of Ireland will have non-exclusive jurisdiction in relation to disputes arising in connection with these Terms. These Terms are offered in English only.
Stationery Superstore may transfer or assign its rights under these Terms as it sees fit.
A Customer may not assign their rights without Stationery Superstore’s prior written consent.
No third party has any rights under the Terms. Each provision of the Terms operates separately so that if any of the terms are found unlawful or unenforceable this shall not affect the operation of any other provisions. Any failure by Stationery Superstore and/or the Partner to enforce its rights or insist that the customer performs its obligations under the Terms does not constitute a waiver of any such rights or obligations.
Engagement with our Customer Service team
We will always be polite & friendly to customers who get in touch with us and ask that you engage with us in the same way. Abusive language and threats will not be tolerated in any communications with us, be it via email, live chat, over the phone, or on Social Media. The use of inappropriate language may prevent us receiving your emails or messages, as these are automatically filtered to remove abusive content.
All promotional products are applied to the value of the relevant Order, excluding delivery costs and are subject to our general Terms and Conditions.
All promotional codes must be applied by the customer prior to completing the order with the Partner for the discount to be deducted. Promotions cannot be applied to previously placed Orders or orders placed after the promotion's expiry date.
Unless stated, discounts cannot be combined, and only one offer can be applied to any order, including site-wide sales. In this case, a better discount will automatically be applied to the customer's order.
Stationery Superstore and the Partner reserves the right to exclude certain products from promotions. See the specific details of the promotion for excluded products. Promotional codes are not transferable or redeemable for cash or credit.
Stationery Superstore and the Partner reserve the right to amend or withdraw a promotion at any time.
Neither Stationery Superstore nor the Partner shall be liable for any financial loss arising out of the refusal, cancellation, or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.
If you require any further information, please do not hesitate to contact us at firstname.lastname@example.org